Despatch Team Leader

Date: 21-Oct-2021

Location: Pontypridd, GB, CF37 5TT

Company: Greggs Plc

Join the family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful.


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Pay Rates

£10.669 per hour plus appropriate shift premiums.

Shift premiums include - double time on Sundays, double/treble time for any bank holiday working and optional overtime paid at 1.5x hourly rate. 

Shift Pattern and Contracted Hours

Hours: 39

Shift Pattern: 39 hours a week, consisting of 5 shifts per week. Shifts will be primarily backshift between the hours of 12.00pm - 8.00pm. 

Contract: Permanent

Job Description

  • Lead the day-to-day operation of the team and processes
  • Ensure all ingredients and products are picked accurately and all paperwork and procedures are completed in line with requirements
  • Ensure goods are despatched and delivered to the shops at the time required to meet service levels
  • Follow all process control systems including food safety and health and safety
  • Maintain strict hygiene standards through clean as you go
  • Monitor the team’s performance against key targets
  • Carry out basic training/coaching with team members e.g. new equipment, new procedures
  • Contribute to the PDR process with team members
  • Ensure manning levels for own area are adhered to
  • Discuss opportunities for improving efficiencies with Supervisor
  • Attend and contribute in weekly meetings with your team


  • Warehouse experience
  • Ability to work in freezer, chilled and ambient areas essential, with long periods of standing, with lifting and carrying
  • Flexibility – willing to work the shift patterns required
  • Excellent attention to detail
  • Good planning, organising and problem-solving skills
  • Good interpersonal skills
  • Ability to communicate and influence team and line manager
  • Basic numeracy, literacy and computer skills
  • Enthusiastic and results driven
  • Knowledge and experience of despatch systems preferred


  • Our Greggs Employee Staff Discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 21 days, in addition to bank holidays, which increases with service up to a maximum of 30 days after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible for our profit share scheme where the company distributes 10% of its profits and allows you to share in the success of the business
  • You will receive free life assurance after 1 years continuous service.  This is a death in service benefit which provides a lump sum payment equal to one years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include:

  • Share Save and Share Incentive Schemes
  • Childcare Vouchers
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we'll keep in touch every step of the way. We know how big a decision it is for you to apply for a job. Once you do we'll work hard to keep you up to speed on how your application is progressing. With your help, we can make your application as quick and smooth as possible.