Technical Support Manager - Retail

Date: 13-May-2019

Location: Newcastle upon Tyne, Newcastle upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

We have an exciting opportunity for a food safety professional to join our Retail Technical Team, helping to support the management and development of food safety and quality management systems for retail to ensure that products are produced and sold in line with the relevant food safety procedures. 

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.


£25, 000 to £29,000 depending on experience, plus company car

Work Pattern

40 hours per week working mainly dayshift Monday to Friday but flexibility is required.  Travel will be required in order to fulfil the needs of the role.


  • Communicating, investigating and implementing shop risk assessments
  • Implementing allergen risk assessments across retail
  • Technical support of Greggs Way and associated projects
  • Coordination, facilitation and feedback assessments of shop trials.
  • Assisting with QMS and HACCP systems for retail, ensuring effective implementation and review as required
  • Contributing to the management and development of quality management systems, including internal audits and KPIs
  • Maintaining accurate and up to date documentation of technical records and systems using our document control system (Q Pulse)
  • Accurate reporting of KPIs, Period reports, Heads of retail and Operations Board slide packs
  • Demonstrating enthusiasm and encouraging teams in line with Company values, promoting a culture of responsibility and leadership


  • Level 4 (advanced) Food Hygiene qualification
  • Level 3 HACCP Qualification
  • A formal food industry related qualification, ideally HNC/ Degree in Food Science/ Technology
  • Food retail or production background
  • Routine / internal auditing experience
  • Excellent organisational skills with strong attention to detail
  • Effective influencing and persuading skills
  • Report writing skills
  • IT literate – Word, Excel and use of  Database systems


  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 26 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 7.5% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • Defined contribution management pension scheme
  • Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.

Job Segment: Retail

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