Technical Support Manager- Retail

Date: 24-May-2022

Location: Newcastle upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

This is a great opportunity to join our technology team here at Greggs House, Newcastle upon Tyne, on a full-time, permanent basis. 


£32,000 - £36,000 depending on experience

Work Pattern

40 hours per week working mainly dayshift Monday to Friday but flexibility is required.

Job Description

We have an exciting opportunity for a food safety professional to join our Food Safety and Retail Technical Team, helping to support the management and development of food safety and quality management systems for retail to ensure that products are produced and sold in line with the relevant food safety procedures.   

Key Responsibilities 

  • Communicating, investigating and implementing shop risk assessments 
  • Managing allergen risk assessments across retail 
  • Significant customer complaints management
  • Technical support of Greggs Way and associated projects 
  • Coordination, facilitation and feedback assessments of shop trials. 
  • Managing QMS and HACCP systems for retail, ensuring effective implementation and review as required 
  • Contributing to the management and development of quality management systems, including internal audits and KPIs 
  • Maintaining accurate and up to date documentation of technical records and systems using our document control system 
  • Accurate reporting of KPIs, Period reports, Heads of Retail and Operations Board slide packs 
  • Demonstrating enthusiasm and encouraging teams in line with Company values, promoting a culture of responsibility and leadership 


  • Level 4 (Advanced) Food Hygiene Qualification 
  • Level 3 HACCP Qualification 
  • Experience of local authority enforcement 
  • A formal food industry related qualification – ideally HNC / Degree in Food Science / Technology 
  • Routine / internal audit experience 
  • Excellent organisational skills with strong attention to detail 
  • Effective influencing skills with customer focus 
  • Report writing skills 
  • IT literate – Word, Excel and database systems 


  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 10% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • Defined contribution management pension scheme
  • Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.

Job Segment: Retail