Senior Business Analyst

Date: 28-Jul-2022

Location: Newcastle upon Tyne, GB, NE12 8EW

Company: Greggs Plc

Vacancy Details

We have a fantastic opportunity for a Senior Business Analyst to join our IT team at Greggs House Innovate on a permanent basis. Reporting into the Business Process Manager, the role will be responsible for undertaking business analysis across a range of business areas and opportunities.

About Greggs

Here at Greggs, we love what we do and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!   We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We recognise the importance of having diverse teams and the positive impact this can have and we actively encourage applications from all backgrounds.


From £40,000 depending on experience

Work Pattern

Our working hours are usually Monday- Friday however we are open to discuss flexibility with regards to this working pattern with the successful candidate. You may be required to work alternative hours to fulfil business needs.

What you'll do


Bring visibility and rationale to business improvement opportunities and demonstrating measurable benefits upon which decisions can be made through documentation of as-is processes, to-be designs and gap analysis.

Undertake the work necessary to elicit, challenge and document business and system requirements and evaluate supporting information systems

Define, Measure and Analyse opportunities to feed into business cases taking account of business-as-usual costs as well as costs of implementation of any Improvements, ensuring benefit realisation monitoring and Control is built into proposals (DMAIC)

Facilitate workshops across stakeholder groups to capture and challenge business requirements and / or gain buy-in to changes

Prepare programme and project reporting and documentation as appropriate

Actively contribute to the continuing improvement of the methods and techniques used in business process improvement and helping to coach, train and develop more junior business analysts in the use of these methods and techniques

Conduct fit-gap analysis to ensure a strong system fit against requirements

About you


Experience of conducting feasibility studies, impact assessments, fit gap analyses in relation to technological and process change

Experience and confidence in scoping/sizing projects with proficiency in writing business cases

Experience of documenting process analysis work (as-is/to-be/L1,2,3,4,5, standard operating procedures)

A passion for business process, excellent analytical skills with strong attention to detail

Experience of developing and implementing BPM methods/standards, such as the creation or development of templates (business cases, requirements etc)

Track record of forming and strengthening trusted relationships with business stakeholders

Familiarity with process taxonomy and the use/benefits of a process catalogue

Excellent written & verbal communication skills and the ability to present ideas and opportunities (including using known presentational tools)

Digital literacy and be proficient in standard office tools used in BPM e.g. Excel, Word, Visio

What we'll give you

  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 10% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • The Management Pension Scheme is supported by a free life assurance scheme.  This is a death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Next Steps

If you don’t already have a profile on the Greggs Family site, set one up and you’ll be ready to apply for any roles that take your fancy.  If you need help or have any questions, we are here for you.  Contact us at