Senior Business Analyst

Date: 01-Jun-2021

Location: Newcastle upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

We have a fantastic opportunity for a Senior Business Analyst to join our IT & Business change team at Greggs House Innovate on a 6 month fixed term contract. Reporting into the Business Process Manager, the role will be responsible for undertaking business analysis across a range of business areas and opportunitiesWe believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful.

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Here at Greggs, we love what we do, we have fun and we welcome everyone. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!

We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.


Up to £45,000 per annum depending on experience

Work Pattern

Our working hours are usually Monday- Friday however we are open to discuss flexibility with regards to this working pattern with the successful candidate

Job Description

  • Bring visibility and rationale to business improvement opportunities and demonstrating measurable benefits upon which decisions can be made through documentation of as-is positions, to-be designs and gap analyses
  • Undertake the work necessary to elicit, challenge and document business and system (functional and non-functional) requirements and evaluate supporting information systems
  • Define, Measure and Analyse opportunities to feed into business cases taking account of business as usual costs as well as costs of implementation of any Improvements, ensuring benefit realisation monitoring and Control is built into proposals (DMAIC)
  • Facilitate workshops across stakeholder groups to capture and challenge business requirements and / or gain buy-in to changes
  • Prepare programme and project reporting and documentation as appropriate
  • Actively contribute to the continuing improvement of the methods and techniques used in business process improvement and helping to coach, train and develop more junior business analysts in the use of these methods and techniques
  • Conduct fit-gap analysis to ensure a strong system fit against requirements


The successful candidate will be able to demonstrate the following:

  • Experience of conducting feasibility studies, impact assessments, fit gap analyses in relation to technological and process change
  • Experience and confidence in scoping/sizing projects with proficiency in writing business cases
  • Experience of documenting process analysis work (as-is/to-be/L1,2,3,4,5, standard operating procedures)
  • A passion for business process, excellent analytical skills with strong attention to detail
  • Experience of developing and implementing BPM methods/standards, such as the creation or development of templates (business cases, requirements etc)
  • Track record of forming and strengthening trusted relationships with business stakeholders
  • Familiarity with process taxonomy and the use/benefits of a process catalogue
  • Excellent written & verbal communication skills and the ability to present ideas and opportunities (including using known presentational tools)
  • Digital literacy and be proficient in standard office tools used in BPM e.g. Excel, Word, Visio

The successful candidate may be able to demonstrate:

  • Experience utilising LEAN/LEAN Six Sigma methodologies is desirable, but not essential
  • Experience of working in or knowledge of food-to-go or similar retail business environment

Key Leadership Competencies

Leading the Team, Results Focused, Building Capability, Thinking and Problem-Solving Skills, Customer Focus, Managing Change, Influential Communication and Impact, and Working the Greggs way.


  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 12.5% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • Defined contribution management pension scheme
  • Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Cycle to Work Scheme

Your Application

During the application process we'll keep in touch every step of the way. We know how big a decision it is for you to apply for a job. Once you do we'll work hard to keep you up to speed on how your application is progressing. With your help, we can make your application as quick and smooth as possible.