Mid - Senior UX Designer

Date: 06-Aug-2019

Location: Newcastle upon Tyne, Newcastle upon Tyne, GB, NE12 8EW

Company: Greggs Plc

Vacancy Details

This is a full time permanent role based at Innovate House, Balliol Industrial Park.

Join the Family

We are seeking a talented Mid - Senior User Experience Designer to support Greggs in delivering an exciting suite of innovative, greenfield products that will ensure that both digital and physical in-store experiences including in-store kiosk ordering, click and collect and customer loyalty apps work seamlessly for our customers and colleagues to deliver a great experience.


This is an incredibly exciting and unique opportunity here at Greggs to work in a brand new product team helping shape the future of our digital products.


The mission-critical products you will be working on will help millions of customers to engage with Greggs in a fast, friendly and frictionless way every day.


Working as part of an autonomous, cross-functional, agile, product focussed team, you will help the team to really understand and empathise with our customers.


We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market. Greggs is a much loved and trusted brand with a strong traditional bakery heritage. Our people are what makes our business successful.


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.



Competitive Salary

Job Description

We are looking for passionate people that love working as part of a team to join us on our journey.
You will have a proactive, can-do attitude and enjoy contributing towards an adaptive, fun and creative environment. You will be capable of working cross functionally and facilitating and collaborating with multiple stakeholder groups.
You will be a lifelong learner and will enjoy joining us on a continuous journey of learning and improving as we strive to become a high-performing, self-organising product team, applying adaptive planning techniques to deliver innovative solutions to business problems. 
You will care about delivering high-quality products that are closely aligned to the needs of our customers and our business.
You will be curious, inquisitive and will enjoy delighting our customers.

On a day to day basis you will be:
  • Working with the rest of the product team to understand the needs of our customers and users.
  • Helping to contribute to the User-Centred Design practices at Greggs and championing design thinking to help educate and communicate to the wider team as to why design is important.
  • Repeatedly creating and testing hypotheses in short cycles to incrementally evolve and improve our products.
  • Designing and collaborating with user research.
  • Producing wireframes, UX flows, low fidelity mock-ups, interactive prototypes and design specifications.
  • Collaborating with engineers
Personal attributes:
  • Be proactive and have a can-do attitude.
  • Be self motivated and love solving complex problems.
  • Have a good sense of humor.




We’re looking for someone that:

  • Has a detailed knowledge of UX and User-Centred Design practices and the proven ability to use the appropriate methods and tools to create usable and delightful experiences.

  • Has a portfolio demonstrating thoughtful problem-solving skills.

  • Is adept at using qualitative and quantitative data and insight to inform design thinking.

  • Has a solid understanding of Google Analytics, AB testing tools and User Research best practises.

  • Understands accessibility best practices.

  • Is skilled in the use of various software tools, such as Adobe CC, InVision, Sketch etc.

  • Has a keen eye for detail - you’re a bit of a pixel perfectionist.

  • Has experience designing for desktop, tablet and mobile.

  • Enjoys bringing the wider team along with them and has experience communicating design decisions to the wider team and stakeholders.

  • Has experience working in an agile environment.

Nice to haves:

  • Experience conducting user research with non-technical users.

  • Experience in front-end development.


  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 26 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 10% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • The Management Pension Scheme is supported by a free life assurance scheme.  This is a death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme
Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.

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