IT Portfolio Lead

Date: 27-May-2022

Location: Newcastle upon Tyne, GB, NE12 8EW

Company: Greggs Plc

About the role

Greggs’ ongoing success and growth is becoming increasingly reliant upon technology and an exciting agenda lies ahead for IT & Business Change. We’re continually improving our internally-built customer and retail products as well as a wide portfolio of third party solutions delivering value to all parts of the business.

As we move into 2022, we’re changing our operating model. Building on the success of our product-aligned teams which are delivering and continually improving our world-class customer, retail and business intelligence products, we are now implementing business-aligned teams (BATs) to complement these as IT Portfolio Lead you will lead the Business- aligned team.

Working to the principles of Scrum, the BATs will partner with the business to agree goals, prioritise work and engage with underpinning internal teams and third parties to build momentum and deliver safe and secure technology-enabled value into the business.

Our new BATs will build on and strengthen existing relationships with functions right across Greggs and ensure the IT services that support these functions are fit for purpose. Managing demand coming in and prioritising work to ensure the right things get done in the right order will be a core role of the BATs who will proactively manage portfolios of applications and services supported by underpinning teams including SAP, our ERP that underpins many core activities, Solutions and Development, Platforms and Infrastructure and Business Change teams.

As a vertically integrated organisation, our value chain relies on great underpinning services. This BAT will focus on Procurement, Finance and other corporate functions.


£35,000 to £55,000 depending on experience

Work Pattern

40 hours per week, our working hours are usually Monday- Friday however we are open to discuss flexibility with regards to this working pattern with the successful candidate. You may be required to work alternative hours to fulfil business needs.

Job Description

The primary responsibility of this role is to ensure that applications and services in the Portfolio meet the needs of the business and are managed effectively, efficiently, safely and securely.

The responsibilities of the role will be achieved through:

  • Developing and nurturing a partnership with business leaders in the designated business area(s).
  • Developing a shared business vision with these business leaders and developing a business application strategy that aligns to that vision.
  • Responding effectively to and leading the management of service affecting issues within the portfolio.
  • Establishing and managing the backlog, working with the business leaders to prioritise the backlog.
  • Developing clear sprint plans and ensuring team members and underpinning teams are committed to them.
  • Facilitating the sprint cycle and ensuring all participants play their part in the sprint ceremonies and that outputs from those ceremonies are proactively managed from a continuous improvement perspective.
  • Engaging with BAT Support analysts and underpinning teams to continually improve ways of working.
  • Ensuring all business applications in the portfolio have appropriate ownership and are managed appropriately so they remain compliant with architectural principles.
  • Evangelise the architectural principles and challenge and evolve them in collaboration with other team leads.
  • Management of all suppliers to the portfolio.
  • Maintaining information (including ensuring others do where applicable) about the business applications in the portfolio in Greggs enterprise architecture system to ensure landscape-wide visibility.
  • Ensuring new requirements are conceptually solutioned and architected in line with agreed principles, likely in collaboration with colleagues.
  • Leading and owning new initiatives in the designated business area(s) on behalf of IT and enlisting the support, where appropriate, of other teams (technical or business change) to progress initiatives.
  • Collaborating with other BAT Leads to develop the chapter and other team leads to continually improve process, patterns of working and hand offs.


Attributes & Experience

  • Energetic and thoughtful leadership qualities.
  • Experienced in the practice of application/service management.
  • Strategic thinker who puts business need first.
  • Experienced in the Scrum ways of working (planning, coordinating, prioritisation, knowing when, and how, to say “yes and no”).
  • Collaborative and tenacious in engaging colleagues and assembling credible delivery plans.
  • Architecturally astute and conversant with best practices.
  • Any experience of managing Ariba and SAP services will be beneficial as these are the core systems.


  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible for our profit share scheme
  • You will be invited to participate in our Management Bonus Scheme which is worth up to 12.5% of your salary, subject to the Company meeting certain performance criteria.
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
  • Defined contribution management pension scheme
  • Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

  • Private Medical Insurance which is free for you and subsidised for your dependants
  • Permanent Health Insurance which is a replacement income scheme
  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Cycle to Work Scheme

Your Application

If you don’t already have a profile on the Greggs Family site, set one up and you’ll be ready to apply for any roles that take your fancy.  If you need help or have any questions, we are here for you.  Contact us at