Shop Support Advisor

Date: 27-May-2022

Location: Newcastle Upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

Full time and temporary until 24th Oct 2022.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.


Shift Pattern and Contracted Hours

35 hours - The role would cover a range of shifts between 6.30am-6.30pm. There would be some expectation to cover minimal evening shifts (until 9pm) to cover holiday etc. but this wouldn’t be very often (up to 10 shifts per year)

Job Description

An exciting opportunity has arisen to join the Shop Support Team providing shop teams with a first rate support service, always putting our customers at the heart of everything we do.


  • Acting as part of a central point of contact hub for all operational issues received from shop teams by the phone or via our online systems
  • Providing notifications and updates for events such as product shortages, system issues and short date codes
  • Helping to create an enthusiastic and positive culture focused on driving up service levels and tackling the root cause of issues
  • Following provided scripts and guidance and contributing to improving escalation routes
  • Supporting the retail team with crisis management and emergency responses such as amending shop trading times and carrying out aspects of the product withdrawal process


  • Previous experience of team working
  • A warm and friendly approach and great communication skills
  • Experience of working in a fast-paced environment
  • Proficient in MS Office packages (Word, Excel, Outlook)
  • Excellent customer service skills
  • Previous retail experience


Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food

  • Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one and a half years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can made your application as quick and as smooth as possible.