Shop Support Advisor (Evenings)

Date: 11-Jan-2022

Location: Newcastle Upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

An exciting opportunity has arisen to join the Shop Support Team as an Advisor providing shop teams with a first rate support service, always putting our customers at the heart of everything we do.

This would be on a Part Time(20 hours per week, 5pm until 9pm 5 out of 7 days), Permanent basis - based at Greggs House in Quorum Business Park, Newcastle Upon Tyne.

About Greggs

Here at Greggs, we love what we do and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other.

We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!

We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.


£19,542.21 pro rata

Shift Pattern and Contracted Hours

20 hours per week, 5pm until 9pm 5 out of 7 days. We would need to cover 5 days Monday-Saturday initially, possibly Sundays in the future. 

What you'll do


  • Acting as part of a central point of contact hub for all operational issues received from shop teams by the phone or via our online systems
  • Providing notifications and updates for events such as product shortages, system issues and short date codes
  • Helping to create an enthusiastic and positive culture focused on driving up service levels and tackling the root cause of issues
  • Following provided scripts and guidance and contributing to improving escalation routes
  • Supporting the retail team with crisis management and emergency responses such as amending shop trading times and carrying out aspects of the product withdrawal process

About you

  • Previous experience of team working(desirable)
  • A warm and friendly approach and great communication skills
  • Experience of working in a fast-paced environment(desirable)
  • Proficient in MS Office packages (Word, Excel, Outlook)
  • Excellent customer service skills
  • Previous retail experience(desirable)

What we can offer

Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food

  • Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one and a half years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way, we know how big a decision it is for you to apply for a job.

Once you do we’ll work hard to keep you up to speed on how your application is progressing, with your help we can made your application as quick and as smooth as possible.