Shop Maintenance Resource Planner

Date: 04-Sep-2021

Location: Newcastle Upon Tyne, GB, NE12 8EW

Company: Greggs Plc

Vacancy Details

We have an exciting opportunity available within our Shop Maintenance Team, the role is Temporary for 6 months with possibility to be extended.

You would be working from home but would then be based at Greggs Innovate House, Balliol Business Park, Benton Lane, Newcastle Upon Tyne, NE12 8BU from around Autumn time.

Join the Family

Here at Greggs, we love what we do and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.


£19,274.14 per annum

Shift Pattern and Contracted Hours

35 hours per week, working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays. 

Job Description

  • Using the Aeromark mobile workforce management system to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
  • Forwarding and chasing jobs to contractors through to completion
  • Ensuring that all calls are planned, logged and processed in line with agreed service level agreements
  • Ensuring that calls are escalated in line with agreed procedures
  • Liaising with 3rd party contractors, Engineers and in house customers
  • Liaising with our retail teams to ensure they receive a great service in line with our agreed service level agreements
  • Placing orders through SAP ordering system
  • Raising and receipting purchase orders in line with current accounts system
  • Carrying out essential admin tasks in line with business needs


  • Excellent organisational skills
  • Good interpersonal skills
  • A professional telephone manner with the ability to communicate at all levels
  • Good written and verbal communication skills
  • Computer literate – intermediate level minimum –Excel and word essential
  • Results driven
  • Previous experience in a similar role
  • Previous experience of team working
  • Flexible to changeable shift patterns


  • As well as having the benefit of joining a growing and successful organisation we also offer some fantastic benefits to our people.
  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.