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People Support Centre Team Leader

Date: 14-Jan-2022

Location: Newcastle Upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

The opportunity has arisen for a People Admin Team Leader to join our People Support Centre based at our Head Office in Quorum Business Park, Newcastle Upon Tyne.

This role will be Full Time and the contract would be Fixed Term until the 31st of December 2022.

About Greggs

Here at Greggs, we love what we do, we have fun and we welcome everyone.

We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!

We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

Salary

Circa £26,000 depending on experience (pro-rata)

Shift Pattern and Contracted Hours

This role will be for 35 hours per week, working 5 out of 7 days, between the hours of 8am - 7pm Monday - Friday, and 9am - 5pm Saturday and Sunday.

What you'll do

As Team Leader you will be responsible for leading, supporting and developing the team to ensure the first-class provision of an efficient people and recruitment service for a retail region.

This will be a very demanding role, requiring the ability to build and maintain good relationships within a team, strong organisational skills, and the ability to stay calm and focused despite a challenging workload.

Key Accountabilities

  • Working with the existing Team Leaders to supervise the team on a day to day basis
  • Supporting the team and acting as their first point of contact for queries and other issues
  • Providing individual members of the team with training and development support
  • Addressing any areas of non-compliance, inconsistent practices or poor performance and providing assistance to rectify these within appropriate timescales

About you

  • Previous team management and line management experience
  • A strong team player, able to build good working relationships at all levels
  • Able to demonstrate a proven desire for excellence in customer service
  • Able to lead by example to quickly gain trust and respect both within the team and with others inc.
  • Proven high levels of accuracy and attention to detail
  • Experience of, and ability to multi-task and work with multiple priorities calmly and at pace
  • Strong skills in planning, prioritising and organising
  • Excellent written and verbal communication skills
  • Knowledge and experience of People transactional processes

What we can offer

  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one and a half years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include;

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way, we know how big a decision it is for you to apply for a job.

Once you do we’ll work hard to keep you up to speed on how your application is progressing, with your help we can make your application as quick and as smooth as possible.