People Support Administrator

Date: 21-Jul-2021

Location: Newcastle, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

This is a full time, fixed term contract based at our Head Office at Greggs House, Quorum Business Park, Newcastle. 

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.


£18,881.37 per annum (full time equivalent)

Shift Pattern and Contracted Hours

The role currently requires you to be available 35 hours per week, Monday to Friday 9am - 5pm, however there is potential of moving to a more flexible operation where you would be required to be available 5 days out of 7 between the hours of 8am - 7pm Monday to Friday and between 9am - 5pm Saturday and Sunday.

Job Description

The primary focus of the role will be to provide an efficient people administration service for Retail and Supply, ensuring accurate and timely administrative support. 

 Key Accountabilities will include:

  • Processing and inputting of people related data
  • Issuing of letters and other communication
  • Dealing with telephone and email enquires (Internal and External)
  • Providing accurate and timely data to payroll
  • Scanning and uploading documents to the people system
  • Opening and sorting post
  • Supporting the People Support Centre with any other ad-hoc administration processes as required


  • High levels of accuracy and attention to detail
  • Excellent communication skills both written and verbal with a customer focused approach and a warm telephone manner
  • Strong administrative and organisational skills
  • Ability to multi-task and work with multiple priorities at pace, delivering results within tight timescales
  • An ability to use initiative with effective team working skills and experience of working collaboratively in a team environment.
  • Fully conversant with Microsoft Office software, especially Excel and Word


  • As well as having the benefit of joining a growing and successful organisation we also offer some fantastic benefits to our people.
  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one and a half years’ salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.