Quality Assurance Technician

Date: 16-Aug-2019

Location: Leeds, GB, LS13 4UD

Company: Greggs Plc

Join the family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.


Reporting to the Quality Assurance Manager, the Quality Assurance Technician will be responsible for assisting with the implementation of food safety and quality procedures for day to day factory floor operations in a high care and low risk manufacturing environment. You will provide technical support such as; calibration of small items of equipment (e.g. weight scales and temperature probes) and monitoring the effectiveness of process controls; by assisting with the completion of routine audits.  You will be required to organise product samples, as per sample plan for analytical and organoleptic testing, to ensure the safety and quality of our products and you will be required to manage customer complaints and supplier complaints as they arise. You will need to be a confident communicator and have a good knowledge of food safety legislation as the role requires you to work closely with production managers and supervisors, providing technical support where required. A highly motivated self-starter you will proactively help to identify and drive continuous improvements in standards of food safety and product quality across the site. 

Pay Rates

Grade 4  - £10.18 per hour plus extra for shift allowance

Shift Pattern and Contracted Hours

Rotating weekly shift pattern with flexibility required for holiday cover:
8 hour shifts, Monday to Friday between 6.00am and 9.30pm. Shifts to be discussed at interview

Job Description

Key Responsibilities:

  • Evaluate the process controls during high care and low care production to ensure products comply with agreed specifications
  • Organise product samples as per sample plan for analytical and organoleptic testing to ensure the safety and quality of our products
  • HACCP – maintain documentation and contribute to implementation of HACCP departmental plans
  • Monitor departmental hygiene standards and ensure agreed standards are implemented
  • Monitor equipment performance and control through internal calibration to ensure compliance
  • Completion of taste panels / quality consistency assessments
  • Manage and assist with investigating incoming customer complaints as they arise
  • Liaise with suppliers and intercompany sites to deal with supplier complaints as they arise
  • Organisation of routine audits and internal system audits and completion of scheduled audits as allocated
  • Monitor the quality of raw materials to ensure they comply with the agreed specifications
  • General support to site to raise standards in food safety and quality
  • Participation in Food Safety & call over meetings, providing information on period performance and relevant issues

Key Requirements

  • Desirable qualifications – Food science based degree, Level 3 food hygiene and Level 3 HACCP certificate
  • Previous experience in high care food manufacturing operations
  • Good knowledge of current food legislation
  • Internal auditing experience
  • Practical knowledge of the BRC Global Standard for Food Safety
  • Practical knowledge QMS Systems, including GMP, traceability and document control
  • High level of numerical and written skills
  • High level of IT knowledge (word, excel, outlook, databases)
  • Strong verbal and written communication skills
  • Highly organised and able to prioritise and plan workload

Key Competencies

  • Thinking and Problem Solving Skills
  • Customer Focus
  • Managing Change
  • Results Focussed
  • A strong ability to influence and engage with others
  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
  • Your holiday entitlement starts with 21 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
  • After 6 months service you may be eligible  for our profit share scheme
  • You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump-sum payment equal to one year’s salary
  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

  • Share Save and Share Incentive Schemes
  • Employee Assistance Programme
  • Healthcare Plans
  • Cycle to Work Scheme
Your Application

To apply: Please apply online via Your G People Careers or www.greggsfamily.co.uk. If you would like to discuss the role, please contract Rachael Stothard on 0113 2180200 (ext. 26958)

Closing date for applications to be received by Friday 26th July 2019.

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.

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